Refund Policy

Last updated: October 17, 2026

This policy applies to BrumaWorld knit accessories and is subject to consumer rights that cannot be excluded by law.

30-calendar-day return window

For a change of mind, request a return within 30 calendar days after delivery. The carrier delivery date starts the return period. Contact us and wait for written authorization before sending anything.

Condition and product issues

For a change-of-mind return, the item must be unused, undamaged, and include supplied components and accessories. Original packaging is not required unless needed to protect the item in transit. Review the item page for materials, fit, options, and included items.

If an item arrives damaged or defective, the wrong item is delivered, parts are missing, or it materially differs from its listing, contact us promptly with your order number and details. Photos may help us review it. We will assess the concern and explain next steps under this policy and applicable law.

Requesting an authorized return

Email support@brumaworld.com with your order number, item, and reason.
Wait for written approval and the correct return address and instructions. Our business correspondence address is not a return location.
For an approved eligible return, use the prepaid label we provide.

Return cost, fees, and exchanges

For approved eligible returns, BrumaWorld provides a prepaid return label and covers return shipping. There is no restocking fee. We do not offer direct exchanges. After your return is arranged, place a separate order for another item or option.

Refund timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.